Operations Manager

# Operations Manager Apply
** Job#: 3055737
***
* Job Description:

**** Onsite Operations Manager
**** Richmond CA
**** 12 month contract
** We’re hiring an Operations Manager to lead a large, multi‐layered team, interface directly with our external client, and drive performance in a fast‐moving, KPI‐driven environment. This is a people‐operations leadership role focused on building high‐performing teams, managing complexity, and ensuring exceptional execution.
** What You’ll Lead
** You will be the senior leader for your shift, responsible for:
• Managing 10–15 Supervisors and indirectly overseeing 100+ Operators.
• Ensuring consistent execution of operators workflows and data‐collection processes.
• Delegating effectively through multiple layers and holding leaders accountable.
• Maintaining a strong chain of command and operational discipline.
• Creating a supportive, motivating environment for operators performing repetitive tasks.
• Coaching supervisors on leadership, performance management, and team engagement.
• Driving continuous improvement across productivity, quality, safety, and workflow stability.
** Client-Facing Leadership
** This role requires a polished, confident communicator who can:
• Interface directly with an external client and represent the operation professionally.
• Transition seamlessly between internal leadership and external stakeholder management.
• Present performance updates, KPI trends, risks, and improvement plans clearly.
• Adjust priorities based on client needs while maintaining operational stability.
• Navigate complex or sensitive situations with composure and data‐driven clarity.
** Performance, KPIs & Operational Excellence
** You will own shift‐level performance and be accountable for:
• Meeting and exceeding KPIs such as productive hours, attendance, data‐collection output, and loss tracking.
• Monitoring real‐time operational data to identify trends, gaps, and bottlenecks.
• Implementing SOP changes based on data insights and operational feedback.
• Ensuring supervisors enforce standards consistently across all teams.
• Managing escalations, coordinating with engineering teams, and ensuring safe operations.
• Maintaining accurate documentation, reporting, and shift‐to‐shift continuity.
** Motivation, Culture & Accountability
** Operators perform highly repetitive tasks, and your leadership sets the tone for the entire shift. You will:
• Foster an environment where operators feel supported, valued, and connected to the mission.
• Implement engagement strategies that bring energy and purpose to repetitive work.
• Coach supervisors on how to motivate teams, deliver feedback, and drive accountability.
• Improve performance through development—not through attrition.
• Build a culture of ownership, consistency, and continuous improvement.
** Required Experience
** We’re looking for leaders with:
• 4–6+ years in structured, process‐driven operations (manufacturing, warehouse, production, logistics, etc.).
• Experience overseeing large teams through multiple layers of leadership.
• 2+ years managing supervisors or managers, not just frontline staff.
• Proven success in KPI‐driven environments with strict performance expectations.
• Strong analytical skills and comfort interpreting operational data.
• Experience with HR escalations, employee relations, and compliance.
• Excellent communication skills and the ability to present confidently to external clients.
• Demonstrated ability to manage complexity, delegate effectively, and drive accountability.
** Preferred Experience
** Not required, but beneficial:
• Experience in automation or technical lab environments.
• Background in continuous improvement, lean operations, or workflow optimization.
• Multi‐shift leadership experience.  
* Everforth Apex…