Policy Search Associate

The Policy Search Associate is responsible for effectively and accurately executing policy document requests submitted by various Chubb entities, including, but not limited to, Brandywine Claims and Reinsurance;
Legal, and North American Claims.

• Meet department standards for time service and quality
• Prioritize assigned requests according to process guidelines
• Analyze request for clarity, completeness, and accuracy; reaching out to the customer as required
• Perform the appropriate research steps and document results as per procedures
• Perform document copying, policy assembly, and quality reviews as required
• Be available to provide accurate and honest testimony relative to the policy search in the event of a deposition
• Evaluate processes for improvement opportunities
• Work with legal counsel
• Keep procedures up to date
• Accurately record/gather data to compile reports as needed
• Assist with/perform other duties within the team as needed
• Interact with team members and customers in a respectful and professional manner

The ideal candidate should demonstrate:

• Critical Thinking/Problem-Solving skills using an organized, logical approach
• Desire for Continuous Learning to expand expertise, develop new skills and professional growth
• Initiative to do more than is required or expected
• Adaptability to re‑direct focus in response to changing circumstances
• Results Orientation to effectively execute on plans, driving for results and taking accountability for outcomes
• Values Orientation by doing the right thing for the company, colleagues, and customers in an ethical and professional manner
• Excellent attention to detail
• Excellent organization and time management skills to effectively manage multiple tasks and priorities
• Exceptional verbal and written communication skills
• Customer service focus
• Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior, and efforts to achieve goals and objectives

• High School Diploma or equivalent
• Windows based PC knowledge focusing on Excel proficiency and data analysis
• Effective research skills
• High capacity for learning and retaining new skills
• Analytical with good decision making/problem solving skills
• Ability to work independently with minimal direct supervision
• may be covered above
• Strong interpersonal skills

• Knowledge of policy documents and various lines of business
• Knowledge/Experience of various legacy ACE and legacy Chubb systems/applications/inquiries
• Insurance knowledge with a focus on policy forms and endorsements
• Demonstrated track record of success in current and prior positions, producing accurate and timely results