LPN-RHPA or Medical Assistant

Join to apply for the LPN-RHPA or Medical Assistant role at Reid Health
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4550 Wound Healing Center.

Schedule: Day Shift. Monday‑Friday 7:30a – 4p. No weekends and minimal holiday rotation (closed Thanksgiving & Christmas).

Under the direction of the provider(s) and Practice Manager, the Licensed Practical Nurse is the first point of care in the provider’s office. This position assists the provider(s) with patient procedures and may perform routine laboratory tests. This individual works hand‑in‑hand with the provider(s) to achieve quality outcomes for the patient.

• Prepares exam rooms for patient use by cleaning the rooms between patients and ensuring that each room is stocked with the appropriate supplies. Prepares procedure trays as necessary.
• Triages patient phone calls, reviews patient test results, pharmacy calls and reviews patient medications.
• Provides patient education appropriate to patient diagnosis and quality standards established by Reid Health Physician Associates (RHPA).
• Escorts patients to exam rooms and check vital signs as needed. Interviews patients to assess needs. Records reason for visit, current medications and takes temperature if necessary. Instructs patients on how to prepare for physician's examination.
• Completes routine forms as appropriate (school physical, immunization records, etc.). Ensures chart documentation is completed in a timely manner and in accordance with practice policy and procedure.
• Assists provider with patient procedures such as suture removal, wart and mole removal, pap smears, minor surgeries, etc. Also administers EKGs, injections, immunizations, vision and hearing tests, and numerous venipunctures.
• For "nursing visits" records diagnoses and completes fee sheet by recording type of visit and procedures performed. Documents the visit.
• Performs lab tests in accordance with needs of patient and as directed by the Provider/Practice Manager and/or Laboratory Director. Prepares specimens for physician viewing, operates and calibrates laboratory equipment. Maintains laboratory documentation in accordance with CLIA standards and practice specific protocol.
• Prepares specimens to be analyzed by an outside lab by packaging specimen appropriately, completing requisition form and contacting testing facility as necessary. Tracks all labs sent offsite. Submits lab results to provider before contacting patient and filing patient's chart. Reconciles billings from offsite labs by comparing to the daily lab log and patient's chart when necessary.
• Schedules offsite diagnostic tests by providing the patient with appropriate preparation instructions and making the appointment by phoning or faxing to the appropriate testing site. Records procedures ordered and tracks results.
• Facilitates referrals to other providers by phoning their offices, making an appointment for the patient and forwarding requested test results, etc. Records and tracks all referrals.
• Contacts Hospital and outside sources regarding lab results, x‑ray results and ER reports.
• Phones pharmacies to authorize prescriptions.
• Contacts nursing homes regarding patient orders.
• Contacts patients to relay test result information; and returns patients' phone calls with the provider’s recommendations for their care.
• Pre‑certifies hospital admissions and referrals by contacting the appropriate insurance professionals and providing them with the requested information. Records pre‑certification number in chart. Records and tracks all referrals.
• Takes manual inventory of drugs. Checks expiration dates and orders replenishments as needed. Follows practice specific sample management and distribution procedure.
• Orders supplies for back office as needed.
• Disinfects exam rooms, procedure room and laboratory. Straightens reception area daily. Disinfects toys as outlined in office protocol.
• Performs front office duties and other duties as required.
• Performs all duties respectful of confidentiality and safety of all patients, employees and providers. Adheres to established quality principles and standards established by Reid Health Physician Associates (RHPA).
• Follow the laboratory’s procedures for…