Inside Sales Representative

About Hyperion Solutions

Hyperion Solutions is headquartered in Memphis, Tennessee, with offices across the United States. As a unified group of integrated brands, Hyperion Solutions designs, manufactures, and services parts for the installation, modernization, and maintenance of both commercial and residential elevators. Our offerings include mechanical equipment, repair services, and digital solutions that support elevator movement, management, and safety.

Hyperion Solutions is seeking a self‑motivated, tenacious, and resourceful Inside Sales Representative to support and grow our EECO business. This role focuses on converting open quotes into booked business, strengthening customer relationships, and identifying opportunities to upsell additional products and services.

The Inside Sales Representative partners closely with Customer Care and Technical Application Specialist teams to ensure consistent follow‑up, high‑quality customer engagement, and accurate sales pipeline management within our CRM system. Performance is measured through key performance indicators (KPIs), including bookings, customer contacts, and quote conversion.

• Actively follow up on open quotes to drive conversions and secure contracted jobs.
• Engage customers through phone and electronic communications to nurture leads, close sales, and identify upsell opportunities.
• Collaborate with Customer Care, Technical Application Specialists, and Field Sales teams to ensure a seamless customer experience.
• Maintain an accurate and up‑to‑date sales pipeline within the CRM system.
• Track and manage daily sales activities to consistently meet or exceed assigned KPIs.
• Build and sustain strong customer relationships by providing timely, accurate, and professional support.
• Prepare and deliver regular status updates, pipeline reviews, and performance reports to management.
• Ensure all open and closed quotes are properly documented, organized, and tracked.
• Perform additional duties as assigned to support sales growth and operational effectiveness.

• High school diploma or equivalent required; college degree not required.
• Minimum of two years of inside sales experience.
• Experience using CRM systems;
  Salesforce experience is a plus but not required.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple quotes and priorities in a fast‑paced environment.
• Prompt and regular attendance required.
• Self‑motivated, goal‑oriented, and capable of working independently.

Communicates Effectively:

• Shares information with team members and actively listens to others.
• Clearly conveys ideas in a way that engages and informs.

Delivers High‑Quality Work:

• Completes responsibilities accurately and on time.
• Reviews work carefully to ensure quality and consistency.

Technical Aptitude:

• Maintains and applies technical knowledge relevant to the role.
• Learns and masters systems, processes, and products associated with the position.

Prioritizes and Organizes:

• Effectively manages time and workload to achieve key objectives.
• Balances multiple tasks while maintaining focus on priorities.

Manages Relationships and Resources:

• Builds trust and uses interpersonal skills to support team performance.

Resolves Conflict Professionally:

• Addresses issues constructively and professionally when they arise.

Hyperion Solutions is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, services, programs, and activities.

Hyperion Solutions is an Equal Opportunity Employer and does not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

At Hyperion Solutions, Inc., we understand that our employees are our most valuable asset. We offer a competitive salary, a generous benefits package, opportunities for advancement, and a positive work environment that recognizes initiative and supports personal and professional growth.

Entry level

Full‑time

Sales and Business Development

Manufacturing