Specialist, Student Accounting

Eastern Kentucky University

Title: Specialist, Student Accounting

Position Type: Fulltime Staff

Search Type: External - minimum 7 days

Department: 68R000 - University Business Services

Division: 4R0000 - Financial Affairs

Position Location: Richmond Campus

Driver Classification: Non-Driver

FLSA: Non-Exempt

Schedule Type: Full Time (37.5 hrs per week or more)

Additional Schedule Details: This is an on-campus position. Normal office hours are Monday - Friday, 8:00am - 4:30pmwith the exception of some weeks during summer and winter which are Monday-Thursday, 7:30am - 5:00pm.

Posted Salary Grade: Non-Exempt - G20

Retirement: KTRS

Contact Person: Ursula Felicicchia Cox

The Student Accounting Services Specialist is responsible for providing comprehensive support across multiple functional areas within the office and serving as a cross-trained resource to assist staff as needed. The position requires in-depth knowledge ofcurrent and former student accounts, collection accounts, studentrefunds, and 1098-T tax reporting processes. The incumbent must maintain a working knowledge of all applicable federal, state, and institutional regulations governing these areas and ensure compliance in the administration of related duties.

The Specialist serves as a primary resource for students, parents,and campus stakeholders by delivering exceptional customer service and responding to inquiries through phone, email, and online chatinteractions. This role provides accurate guidance, resolves account-related questions, and assists individuals in understandinginstitutional policies and procedures. The position also supports operational continuity within the Student Accounting Services teamby providing service coverage across multiple functions while fostering a positive, professional, and customer-focused experience.

Education: Bachelor's degree required. Degree in Accounting, Finance, or a related field is preferred.

Experience: Two years of experience is required.

Experience with student financial services, internal or external collections, and accounting or finance is preferred.

• 50% - Processes student refunds and assists with pre-collect and collection activities.
  
  - (Essential)
• 35% - Responds to incoming phone calls, chats and emailsregarding general office and student account inquiries while providing excellent customer service.
  
  - (Essential)
• 10% - Manages multiple tasks involving 1098T processing,account reconciliations, invoices, data audits, former studentpayment plans, and bankruptcy notifications.
• 5% - Supports the office functions by completing all other duties and special projects as assigned.

Sponsorship: This position is not eligible forvisa sponsorship.

Funding Source: Institutional

Open Until Filled: Yes

Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis ofage (40 and over), race, color, religion, sex, sexual orientation,gender identity, gender expression, pregnancy, ethnicity,disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational programor activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Offers of employment are contingent upon a satisfactory background check.