Client Service Representative Emergency

Overview

The Client Service Representative role is an absolutely crucial role rently we are hiring at our 24/7 emergency practice located at 2120 Pimlico Drive.

• Managing 6 phone call lines with the team
• Scheduling appointments
• Check patients in/out
• Process payments
• Discuss payment alternatives with clients
• Collect all important client information
• Help pet owners identify pet emergencies
• Contact owners as necessary with bloodwork results (within normal limits)
• Document client communications
• Note client prescription requests in Cornerstone
• Restock office supplies, restock coffee bar, help clean exam rooms
• Run end of day reports
• Educate clients on basic pet needs (prevention, food, etc.)
• Handle cash transactions
• Maintain a clean reception area

• Health Insurance / Dental and Vision
• Paid time off
• Simple IRA Retirement with matching
• Opportunity for advancements
• Opportunity for Bonuses
• Uniform stipend
• Three free annual wellness visits and % off discount on services

Requirements/Responsibilities

• Qualifications:
  
  The ideal candidate for this role will experience in the client service field.
• Skills Required:
  
  Active listening
• Skills Required:
  
  Attentiveness
• Skills Required:
  
  Conflict resolution
• Skills Required:
  
  Excellent written and communication skills
• Skills Required:
  
  Ability to learn quickly in a high-volume and fast-paced environment
• Skills Required:
  
  Experience with in veterinary industry or similar field
• Schedule Requirements:
  To be considered you must have a flexible schedule and be willing to work some weekends and volunteer for holidays.