Sales Floor Assistant - Richmond Centre

Sales Floor Assistant – Richmond Centre – JCPenney

Role Overview: As the Sales Floor Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates, and executing sales building programs.

• Customer Service & Sales – Model and hold the team accountable for delivering outstanding customer service. Actively listen to customer issues to resolve problems. Demonstrate WORTH behaviors consistently. Partner with other team members when additional support is needed.
• Door to Floor / Restock / RFID & Inventory – Work with Merchandise Supervisor to plan upcoming merchandise placement plans. Contribute to merchandise receipt and reverse logistics processes. Assist with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.). Contribute to the Shoe on Display restocking process, including mismates and stockroom organization. Contribute to the restock program to identify replenishment opportunities.
• SET / Visual / Environment – Assist with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance. Identify sell-through opportunities and remerchandise the selling floor to increase rate of sale. Help oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment. Contribute to the execution of visual elements to support merchandising statements.
  
  Responsible for stockroom maintenance.
• Omnichannel (SVG 2-3 only) – Assist with the  process including  orders and aged and undelivered orders/returns as needed. Contribute to Buy Online Pick Up In Store and Ship from Store processes as needed.
• General Operations – Contribute to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities. Assist with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTOs to ensure integrity of inventory and prevent shrink. Participate in annual inventory processes.
• Performance Standards – Support company shrink and safety initiatives. Consistently meet established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.

• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

For paid vacation days, as well as eligibility requirements for other benefits, please visit

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from  to more than 650 stores in the U.S. and Puerto Rico.

USD $14.00/Hr – USD $17.50/Hr.

Entry level

Full-time

Sales and Business Development

Retail