Financial Aid Advisor

POSITION SUMMARY:

Provide customer service to internal and external customers by being available to handle inbound telephone calls, responding to emails and working with on-site students. Display excellent customer service skills in every customer interaction. Provide counseling to students and parents, regarding financial aid eligibility, application procedures, student budget development, and debt management.

• Accurately and efficiently package, award, and advise students on financial aid, with a combination of in-person and virtual appointments utilizing Microsoft Teams. Completing all steps in the process in a timely manner.
• Interpret regulatory criteria, standards, policy, and procedures to meet compliance requirements.
• Develop a working knowledge of all student financial aid programs administered by the Financial Aid Office.
• Responsible for developing and maintaining working relationships with other departments on campus to achieve enrollment and retention goals.
• Manage financial aid document retention and archives.
• Maintain file accuracy for active and inactive students.
• Actively participate to ensure timely delivery of assistance and services given to students, mostly via Microsoft Teams and face-to-face on-campus.
• Prepare student accounts for payments, graduation, and withdrawals.
• Balance demands for student entrance with regulatory requirements.
• Other duties as assigned by your manager.

• Associate degree required in related field, Bachelor’s degree preferred.
• Knowledge of Federal Title IV highly preferred.
• Skills in planning, prioritizing, problem solving, scheduling, evaluating, and organizing. Excellent communication skills with the ability to motivate and work with diverse groups.
• Strong technological skills, attention to detail, and accuracy are a must. Experience with regulatory agencies and customer driven environments is helpful.
• Must thrive on working in a fast-paced multi-tasked environment where attention to detail is a must.
• Must possess a drive for excellence.
• Background check is required.

All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, national origin, color, religion, disability, marital status, veteran status, sex/gender (including pregnancy or pregnancy related conditions), sexual orientation, gender identity (including transgender status) or any other legally protected characteristics (“protected characteristics”). Bryant & Stratton College is an Equal Opportunity Employer.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.