Manager, Clinical Program

Job Type: Full time

Your experience matters!

At Westpark Springs
, we are driven by a profound commitment to prioritize your well‑being so you can provide exceptional care to others. Here, you're not just valued as an employee, but as a person.

Westpark Springs is a mental health and addiction treatment center located at 6902 S Peek Road in Richmond, Texas. It offers both inpatient and outpatient services for adults, adolescents, and children dealing with psychiatric, substance use, or co-occurring disorders.

Here are some key highlights:

• Comprehensive Programs
  :
  Includes inpatient psychiatric care, detox services, and outpatient options like Partial Hospitalization (PHP) and Intensive Outpatient Programs (IOP).
• Specialized Youth Services
  :
  Offers tailored treatment for children and teens aged 12-18, with academic support and family involvement to ease reintegration into school and daily life.
• Dual Diagnosis Expertise
  :
  Focuses on treating individuals with both mental health and substance use disorders through evidence‑based therapies.
• Supportive Services
  :
  Provides case management, group and family therapy, medication management, and discharge planning to ensure continuity of care.
• 24/7 Availability
  :
  Open around the clock for assessments and admissions, with a multidisciplinary team ready to respond to urgent mental health needs.

As a Manager, Clinical Program joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.

The Manager, Clinical Program is responsible for manager ensures that all operations and programing in the outpatient php/iop or ip programs operate efficiently and professionally while providing a high standard of customer satisfaction. manager ensures programs are compliant with all laws, rules and regulations of federal and state licensing agencies, as well as tjc standards for quality care. monitors care coordination and quality of care to identify areas for improvement.

manager oversees the work performance of all assigned clinical staff. familiar with all marketing efforts and budgetary items. responsible for ensuring the clinical documentation is current and accurate and meets all regulatory requirements. responsible for overall coordination of school, work or case management information for patients.

• Follows the operational guidelines set forth for assigned programs including child/adolescent, military, and other specialty programs
• Provides oversight to all staff and provides feedback through the performance evaluation process and if necessary, through counseling and/or corrective action
• Communicates with the Director of OP or DCS on an ongoing basis any issues with programming, staffing, marketing, and business issues
• Overseas and completes chart audits
• Communicate with the treatment team to ensure chart compliance
• Interfaces with others to ensure completion of physician follow ups from CPE and other regulatory requirements
• Oversees quality assurance requirements and reviews patient satisfaction forms to ensure safety, regulatory requirements, and parent's perception of the treatment program
• Maintain a positive working relationship with referral sources, community agencies and organizations
• Interfaces with the Medical Director to review clinical programs and concerns from patients/parents/managed care, etc
• Ensures that all interventions (individual, group, and family therapy) are performed and documented according to professional clinical standards
• Oversee the programs transportation program ensuring compliance with regulations and internal policy and procedure
• Actively participates in the compliant resolution process as needed
• Support with vital and UDS capture as needed
• Assists with scheduling and coverage as it relates to staffing needs
• Oversees therapists to make sure required scales and assessments are conducted per policy including the following as applicable:
  Columbia, Basis 32, CABA and Patient Satisfaction Surveys Ensures that clarification of the therapeutic role and treatment plan with the patient and family is completed and reviewed by each therapist
• Trains, mentors, and supervisors departmental therapists Collaborates with hospital/facility departments to ensure seamless care, the identification of access barriers, and compliant resolutions to the barriers…