Sr. Operations Manager, HOU

Job :  |  Services LLC

Description
Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As a Senior Operations Manager at our HOU6 building in Richmond, TX, you'll be at the helm of one of the largest and most technologically advanced fulfillment centers in the Amazon network. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains.

Be part of something extraordinary from day one.

• Own the operation – Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
• Lead and develop leaders – Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
• Drive continuous improvement – Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
• Deliver a world-class customer experience – Ensure safety, quality, and performance standards are met or exceeded every single day.
• Collaborate cross-functionally – Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.
• Cultivate ideas – Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.
• Share best practices – Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction / distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

• HOU6 is a 3.7 million-square-foot, five-and-a-half-story Amazon Robotics (AR) Sortable Fulfillment Center, one of the largest in the network, holding an inventory of more than 40 million small- to medium-sized products
• Packages travel on 15 miles of conveyor belts inside the building, and the facility ships approximately 350,000 items every single day
• HOU6 launched in Q4 2021 and has since become a beta testing site for Amazon Robotics technology, including the Sparrow robotic workcell and ToteASRS Sequoia systems
• In 2026, HOU6 was selected as the base of operations for Amazon Prime Air drone delivery in the Houston area, with dedicated drone launchpads and operations offices being built on-site
• Richmond is located in Fort Bend County, one of the most diverse and fastest-growing counties in the United States, just southwest of Houston
• Conveniently located 14 minutes from Sugar Land, 18 minutes from Katy, and 33 minutes from downtown Houston
• The greater Houston area is home to NASA’s Johnson Space Center, a world-renowned Museum District with 19 museums, the Houston Zoo, and major professional sports teams including the Texans, Astros, Rockets, and Dynamo
• Houston is widely regarded as one of the top food cities in America, with world-class Tex-Mex, Vietnamese, barbecue, and international cuisine from around the globe
• Year-round warm weather with proximity to Galveston Island beaches (about an hour away), state parks, and the Brazos River for outdoor recreation