Leasing Professional - West End

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real‑estate company offering expertise in property management, investment management, development, and construction services for institutional‑quality Hernández housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets worldwide with offices throughout North America, Europe, South America, and the Asia‑Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1 000 000 units/beds globally, and has a robust institutional investment propensity platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets.

Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real‑estate business. To learn more, visit

This position is responsible for coordinating the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the lease term, and securing resident lease renewals.

• Perform all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, conducting criminal background checks, preparing leases and move‑in packages, and ensuring a smooth resident move‑in and lease signing.
• Inspect apartments prior to resident move‑in and ensure apartments are move‑in ready; schedule any outstanding items to be addressed with the maintenance team.
• Stay informed about market and competitor conditions that may impact the community’s occupancy and sales results, develop and implement short‑ and long‑term marketing plans and goals to sustain occupancy, and follow established policies related to concessions, specials, and other programs to boost occupancy.
• Design and execute marketing activities to create and drive traffic to the community, including resident referral and employer outreach programs, utilizing internet marketing tools (Craigslist, Facebook, e‑mail, and other websites), and following other community‑specific marketing plans, drives, and special programs.
• Use on‑site property management software (One Site, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
• Ensure that the community and show units meet the company’s standards for show quality by daily inspecting the marketing corridor and leasing tours, communicating maintenance and upkeep needs to the maintenance team, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.
• Follow up with prospects and new residents to ensure satisfaction by sending e‑mail, thank‑you notes, cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
• Execute and perform activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move‑out dates, and ensuring that lease renewal documents are signed and implemented on time.
• Respond quickly and courteously to resident and client/owner concerns and questions, and take prompt action to solve problems and/or document and convey resident or other requests to the appropriate individuals.

• Incumbents must have all licenses and/or certifications required by state and local jurisdictions.
• Incumbents must have a valid driver’s license to operate a golf cart on the property.

• Incumbents must be able to stand, walk, or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined…