Senior Billing Specialist

About the Role

The Senior Billing Specialist is responsible for performing advanced and traditional billing tasks, managing attorney books of business, and serving as a subject matter resource within the billing team. This individual will handle complex billing arrangements, ensure compliance with client guidelines, and support the development of billing specialists across the department.

• Perform all standard billing specialist duties while managing higher-level, complex billing tasks.
• Process large volumes of billing with minimal errors, adhering to client guidelines and firm policies.
• Handle complex billing arrangements, including alternative fee agreements (AFAs), hybrid billing, consolidated bills, split bills/multi-payors, and insurance billing (deductible invoices).
• Maintain a thorough understanding of firm processes and policies, including conflicts, master file set-ups, rates, discounts, accounts payable, trust, and cash receipts.
• Serve as back-up for client/matter exception rates and provide expertise on client guidelines.
• Proactively identify and resolve billing errors in collaboration with partners, attorneys, and support staff.
• Recommend and implement process improvements to reduce inefficiencies.
• Monitor unbilled inventory, credits, and trust accounts to ensure timely processing.
• Provide requested reporting or analyses to clients, attorneys, and management.
• Collaborate with accounting peers and leadership to correct billing and cash receipt discrepancies and coordinate client adjustments/write-offs.
• Deliver exceptional service to internal and external clients, vendors, and other stakeholders.
• Assist with onboarding and mentoring new team members.
• Serve as a key resource on firm-wide and departmental projects, including software implementations.
• Perform additional duties as assigned to support the Finance team and firm operations.

• Bachelor’s degree or equivalent work experience in accounting, finance, or related field.
• Minimum of 5 years of relevant billing experience, preferably in a mid- to large-size law firm or professional services environment.
• Strong proficiency with billing software (Aderant, Elite, or SAP);
  Aderant experience is a plus.
• Advanced Microsoft Office skills, including Outlook, Word, and Excel.
• Solid understanding of calculations such as discounts, percentages, and billing rates.
• Thorough knowledge of firm and finance policies with the ability to enforce compliance.
• Excellent written and verbal communication skills and the ability to interact professionally at all levels.
• Strong analytical, critical thinking, and problem-solving abilities.
• Highly organized, with the ability to prioritize multiple tasks and adapt quickly to changing priorities.
• Self-motivated, responsible, and able to work independently or collaboratively with minimal supervision.
• Flexibility to occasionally work outside standard business hours to meet deadlines.

• Mid-Senior level

• Full-time

• Accounting/Auditing

• Legal Services, Insurance, and Financial Services