Key Account Accounting Analyst

Job Details:

Job Location:

Richmond, VA 23225, Position Type:
Full Time, Evergreen Enterprises is a leading manufacturer of home and garden décor, offering one of the largest assortments of expressive, licensed, and seasonal products in the market.

Guided by our mission—to use teamwork and creativity to make unique products that help people express themselves and form meaningful connections—we are committed to fostering a collaborative and innovative environment where data-driven insights support meaningful business impact.

Evergreen Enterprises is currently seeking a detail-oriented and analytical Key Account Accounting Analyst to join our Accounting team. This position serves as an important link between our Accounting and Key Account teams, helping ensure accurate financial information, efficient processes, and timely resolution of customer account issues.

The Key Account Accounting Analyst will manage the accounting activities for assigned major retail accounts, with a focus on accounts receivable, collections, deductions, chargebacks, account reconciliation, and dispute resolution. This role works cross-functionally with Accounting, Key Accounts, EDI, Logistics, and other internal teams to identify issues, improve processes, and help minimize recurring deductions and financial losses.

The ideal candidate enjoys digging into the details, solving problems, working with data, and collaborating across departments to find solutions.

• Manage a portfolio of Key Account customers, including collections, payments, account reconciliations, invoice status, and investigation of past-due balances.
• Navigate customer vendor portals to research deductions and chargebacks, retrieve supporting documentation, and submit disputes and claims through final resolution.
• Research and obtain proof of shipment and delivery documentation, including parcel tracking, bills of lading (BOLs), signed delivery receipts, seaway bills, and freight receipt confirmations.
• Maintain accurate and organized records of open deductions, disputes, supporting documentation, follow-up activity, and final resolutions. Communicate account status and key issues to internal teams and management.
• Partner with Key Account Specialists to process approved credit and debit memos, write-offs, and customer account adjustments in accordance with company policies and established approval guidelines.
• Identify recurring or pre-approved customer deductions and help establish efficient accounting processes for their review and approval.
• Support month-end and year-end closing activities, as well as annual bank and financial audits.
• Partner with EDI and internal teams to identify rejected customer invoices and ensure invoices are corrected and resubmitted in a timely manner.
• Monitor and review supplier rebate program activity and automation through Supply Pike.
• Maintain and review customer contracts, agreements, and programs to ensure deductions align with established terms and supporting documentation, including retainers, coupons, rebates, and other customer programs.
• Participate in Accounting, Key Account, management, and quarterly business meetings as needed.
• Identify opportunities to streamline accounting processes, strengthen internal controls, improve data accuracy, and reduce recurring deductions and financial losses.
• Leverage technology, including AI tools where appropriate, to improve research, analysis, documentation, and workflow efficiency.
• Support special projects and other Accounting and Key Account initiatives as needed.

• Bachelor's degree in Accounting, Finance, Business, or a related field preferred.
• 3–5 years of progressive accounting, accounts receivable, or related financial experience, preferably…