Manager, Accounts Receivable - Group

CoStar Group Company Intro:
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.

We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

Manager, Accounts Receivable Richmond, VA | In office, Monday – Friday

At CoStar Group, our finance group centralizes transaction processes, providing accurate reporting, financial resolutions, and proper forecasting analysis. Joining the team offers access to financial specializations, including accounts payable, accounts receivable, cash and asset management, client contracts and billing, and revenue recognition. CoStar Group is continuing to grow and needs an energetic, organized, operations manager to join our accounts receivable team as Manager, Accounts Receivable in our Richmond, VA office.

The Manager, Accounts Receivable will be responsible for providing a customer friendly resolution to client disputes causing payment delays while driving receivable performance by analyzing and improving the capacity and managing the workflow and analytics reporting in a high-volume transactional portfolio.

• Manage an outbound call center which engages with clients who have disputes on their invoices.
• Maintain accounts receivable aging within agreed and accepted parameters.
• Manage the performance of the AR call center Specialists.
• Train and mentor Accounts Receivable Specialists on performance optimization, customer interaction, product knowledge, and customer service.
• Provide regular feedback to the Accounts Receivable Specialists on their performance and client interactions, to include auditing client calls.
• Review client accounts on an ongoing basis to assess collectability of receivables and to head off potential problem accounts.
• Assist other departments (sales, legal, general accounting) with Accounts Receivable activities.
• Lead special projects as required by senior management.
• Analyze and improve the outbound call center processes around Accounts Receivables.

• Bachelor's degree from an accredited, not-for-profit, in-person University or College. Degree in Accounting, Finance, Business, or a related field preferred.
• A track record of commitment to prior employers.
• 6+ years of experience within consumer and/or commercial Accounts Receivable, finance operations, finance contact center or other call center operations.
• Previous people management experience.
• Experience managing/administrating Fortune 3,000 level customers.
• Leadership and management skills, including the ability to prioritize and control workload of a team, coaching, and mentoring on professional development.
• Creative problem solving, attention to detail, objectivity and the ability to think strategically.
• Experience and demonstrated proficiency with Excel that includes the ability to…