Program Coordinator, Brandcenter

Unit

School Of Business, Brandcenter

For the past 30 years, The Brandcenter at VCU has helped launch more than 2,000 alumni through its nationally recognized master’s program. We are the creative training ground for people who develop bold ideas and innovative solutions in advertising, business, art, culture, emerging technology, and beyond. Our community is collaborative, fast‑paced, and deeply committed to preparing the next generation of creative leaders.

The Brandcenter at VCU invites highly motivated and qualified candidates to apply for the position of Program Coordinator
. This role is essential to the Brandcenter Operations team and supports all faculty, staff, students, and guests in service to the Brandcenter’s academic mission. The Program Coordinator provides high‑level administrative, financial, and operational support, ensuring smooth day‑to‑day operations, proactive coordination, and exceptional customer service. The Coordinator may supervise a small team of student workers who support front desk operations during the academic year.

• Coordinate and participate in departmental meetings and internal events, ensuring preparedness and follow‑through.
• Ensure program operations run smoothly during business hours, including coordinating front desk coverage and serving as a point of contact for operational needs.
• Oversee front desk operations to provide a welcoming, professional, and consistent experience for guests, prospective students, faculty, and the Brandcenter community.
• Hire, train, schedule, and supervise student workers who support front desk coverage and administrative tasks throughout the academic year.
• Perform fiscal functions such as purchase orders, payment requests for student awards, travel coordination for faculty, staff, and students, reimbursements, and expense processing.
• Utilize university procurement systems (Pcard, Real Source, Real Time, etc.) and reconcile transactions monthly with accuracy and attention to detail.
• Assist with all service‑related contracts and ensure timely execution and renewal in partnership with the Director of Operations.
• Create and maintain tracking systems to proactively monitor purchases and expenses to assist the Director of Operations with reconciliation and reporting.
• Manage processes that support the faculty, adjunct, and student experience, including syllabi coordination, card access management, policy tracking, course appraisal delivery, office supply management, room reservation systems, etc.
• Coordinate logistics and serve as internal operations lead for large annual events and other programming.
• Collaborate with internal and external partners to ensure events are well‑organized and aligned with program expectations.
• Work on special projects and initiatives as needed to support the Brandcenter.

• Excellent problem solving, organizational, and time‑management skills with the ability to prioritize competing demands.
• Strong communication and interpersonal skills that support effective collaboration with students, faculty, staff, administrators, and external partners.
• Ability to demonstrate exceptional collaboration skills by building strong relationships across teams or departments.
• Ability to serve as a proactive and solutions‑oriented problem‑solver, identifying program challenges and opportunities for process improvement.
• Demonstrated ability to execute detailed administrative work in a timely and accurate manner, while maintaining confidentiality and integrity in all areas, especially in finance and personnel administration.
• Commitment to customer service and creating a positive, inclusive, and professional environment.
• Proven ability to work independently, exercise sound judgment, and take ownership of responsibilities with minimal supervision.
• Ability to function well in a fast‑paced, complex work environment that may present conflicting deadlines.
• Ability to manage multiple calendars, schedule meetings, coordinate logistics, and resolve scheduling conflicts with professionalism.
• Ability to learn and use a variety of computer programs and office applications, such as Microsoft or…