Claims Assistant

Claims Assistant promotes workers’ compensation incidents to claims, notify the VWCC of new claims via electronic FROI and follow‑up with claimant’s regarding timely reporting. Field all office mail and send to the appropriate claim examiners. Process legal and medical documents, attaching them to the appropriate claim files. Deal with the general public in a professional manner by answering calls, and communicating electronically and in‑person.

• Promotes incidents to claims.
• Scans/attaches documents to claims.
• Sorts/distributes mail.
• Answers/transfers calls.
• Maintains OSHA compliance by updating files as necessary.
• Identifies processes for improvement.

• Previous clerical experience.
• Experience with personal computers and Windows functionality.

• Experience working within an insurance office that handles workers’ compensation.
• Experience in the medical field and/or with insurance claims filing procedures.

• College education or equivalent.

• Bachelor in Business or equivalent.

• Lift 20–50 lbs.
• Prolonged standing, sitting, frequent bending, walking, climbing, reaching, repetitive motion.

• Strong recall, reasoning, problem solving, hearing, speaking clearly, writing legibly, reading, logical thinking.
• Fast‑pace environment, steady pace, able to handle multiple priorities, frequent interpersonal interactions, adapt to frequent change.

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.