Mail Room Associate

Overview

This is typing, clerical, and mail room work of moderate complexity in the mail room.

The successful candidate will exercisesome independence of judgement and action within defined limits and receives detailed instructions on the more complex tasks. Work performance is reviewed by a superior in terms of accuracy and conformance with established practices and procedures, and for efficient services rendered to internal and external contacts.

• Provide factual information and assistance to internal and external contacts.
• Sort and distribute office mail and may provide reception break relief.
• Process a variety of documents, check assignments for spelling and grammatical errors, and establish and maintain related records and files.

• Sound knowledge of business English, spelling, arithmetic and punctuation.
• Sound knowledge of modern office practices and procedures and of the policies, procedures and regulations applicable to the work.
• Sound knowledge of the practices and procedures used in the operation of word processing equipment.
• Ability to process mail using postage, sorting, inserting and related general mailing equipment with accuracy and reasonable speed and to provide routine mail and postage information.
• Ability to type a minimum of 50 wpm and be able to operate common office applications such as Word, Excel and Outlook at a basic level.
• Ability to perform a variety of clerical tasks, to compose routine correspondence and to establish and maintain effective working relationships with internal and external contacts.
• Ability to assist in performing more advanced word processing tasks under direction.
• Ability to maintain effective working relationships and to deal tactfully and courteously with a variety of public and internal contacts.
• Ability to prioritize, balance workload, complete deadlines and handle interruptions effectively in order to complete tasks and effectively resolve complaints and issues in a positive manner.
• Ability to successfully clear a Criminal Record Check.

Completion Grade 12, supplemented by typing, word processing and commercial courses, plus sound related experience, preferably including some word processing, OR an equivalent combination of training and experience.

Duties are performed in an office environment with frequent distractions from noisy machines.