Office Support Assistant - Global Education Office

The Hourly Office Support Assistant plays a key role in creating an exceptional experience for students, visitors, faculty, and staffwho interact with the Global Education Office (GEO) within Student Enrollment Management Global Initiatives. As the first point ofcontact for the office, this position helps foster a welcoming,professional, and inclusive environment while providing outstanding customer service to a diverse international community.

Serving as the hub of daily office operations, the Hourly Office Support Assistant manages front desk activities, responds to inquiries by phone and email, connects individuals with appropriate resources, and ensures visitors receive timely assistance. This position also provides valuable administrative support to departmental leadership, including the Executive Director of Operations and Communications, the Communications Manager, andsenior university leaders.

The ideal candidate is organized, personable, detail-oriented, andenjoys working in a dynamic, multicultural environment. This role offers the opportunity to make a meaningful impact by supporting global engagement initiatives and helping students and visitors navigate university resources with confidence.

The Global Education Office is committed to supporting international education, global learning,and cross-cultural engagement. This position offers an opportunity to work with people from around the world while serving in a highly visible role that contributes directly to the success of students,visitors, and university initiatives. If you enjoy helping others,building connections, and being at the center of a fast-paced and welcoming office environment, we encourage you to apply!

Key responsibilities of the Hourly Office Support assistant include, but are not limitedto:

• A high school diploma or GED and at least two years of experience in customer service, hospitality, administrative support, front-office operations, or a related field.
• A strong commitment to providing exceptional customer servicein a professional, welcoming, and inclusive environment.
• The ability to communicate effectively and professionally with individuals from diverse backgrounds, cultures, and varying levelsof English proficiency.
• Excellent interpersonal skills with a demonstrated ability tobuild positive relationships and respond to inquiries with courtesy, diplomacy, and sound judgment.
• Strong organizational and time management skills, with the ability to prioritize multiple tasks, maintain accuracy, and adaptto changing priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications and Google Workspace tools, including experience managing calendars,documents, spreadsheets, and shared communication platforms.
• Attention to detail and the ability to handle sensitive or confidential information with discretion and professionalism.
• Demonstrated ability to work in and foster an environment ofrespect, professionalism, and civility with faculty, staff, and students from a wide range of backgrounds and experiences, or acommitment to do so as a member of the VCU community.
• A collaborative approach to work and the ability to contribute positively as part of a team while also working independently when needed.

• Experience supporting students, faculty, staff, or visitors ina higher education environment.
• Experience in international education, student services,hospitality, or other customer-facing environments serving diverse populations.
• Familiarity with…