Patient Care Coordinator

The Patient Care Coordinator supports an optimal patient experience through scheduling, registration, account management, and financial coordination. This role serves as a primary point of contact for patients, ensuring accurate appointment management, billing support, insurance verification, and patient communication.

• Strong customer service skills supporting patients, students, residents, faculty, and staff.
• Knowledge of dental terminology and office procedures preferred.
• Strong communication, interpersonal, and organizational skills, including professional telephone etiquette.
• Proficiency in Windows-based systems with accurate data entry skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to manage multiple priorities and adapt to changing needs and schedules.
• Knowledge of patient financial ledgers and ability to clearly explain balances.

• High school diploma or equivalent required.
• Customer service experience required.
• Dental or medical office experience preferred.
• Accounts receivable and/or insurance experience preferred.

• Health and Group Life Insurance
• Vision
• Dental Insurance and Dental Discounts
• Flexible Spending Participation
• Paid Holidays
• Paid Time Off (PTO) Leave
• 401k contribution and match
• Professional Development/Tuition Assistance
• Short Term Disability
• Long Term Disability
• Life Insurance

Background checks required.

VCU Dental Care is an Equal Employment Opportunity Employer. We do not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, physical or mental disability, and/or age.