Hearing Legal Services Officer , Position no

The Virginia Department of Motor Vehicles is hiring for a Hearing & Legal Services Officer I for a position within its Legal & Legislative Services Affairs department in Richmond, VA.

The Hearing & Legal Services Officer I reports to the Chief Hearing Officer and is responsible for scheduling and conducting financial responsibility hearings, issuing decisions and determining hearing eligibility following a failure to appear. This position oversees the administrative functions related to Hearing Office hearings and case management, including coordinating schedules, managing documentation, and ensuring effective communication between the hearing officers, legal representatives, work centers, and customers.

The role applies knowledge of the Code of Virginia, state and federal regulations related to administrative hearings, as well as, knowledge of guidelines, laws, rules, regulations, and policies related to the Department of Motor Vehicles. The position may also provide legal and administrative support for the Legal Affairs Administration, as needed.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and  holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values:
Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

• Considerable knowledge of principles and practices of office management, business practices, and legal processes.
• Working knowledge of the methods of planning, conducting, and deciding informal and formal administrative proceedings.
• Working knowledge of administrative law, due process, and regulatory compliance.
• Working knowledge of administrative processes, rules of evidence, and legal standards applicable to administrative hearings.
• Understanding of administrative processes, including record-keeping, reporting, and compliance.
• Ability to critically analyze cases, legal documents, and evidence to determine the relevant facts and conclusions of law.
• Effective verbal and written communication skills for conveying complex information clearly and persuasively to various stakeholders.
• Demonstrated ability to apply and explain guidelines, policies, procedures, and statutory and regulatory authority.
• Strong decision-making skills to assess situations and evaluate evidence.
• Experience in conducting informal fact-findings and present findings
• Ability to manage sensitive situations and understand the perspectives of all parties involved.
• Proficient skill in the use of MS Office Suite (Word, Excel, PowerPoint), Adobe Acrobat Pro, scheduling databases, and other systems.
• Considerable experience handling multiple tasks simultaneously and prioritizing tasks.
• Considerable experience with office management systems and procedures, including fielding telephone calls and emails from internal and external customers, maintaining filing and document storage systems, ordering office supplies, and reconciling monthly payments.

• General knowledge of the Motor Vehicle Code, the Administrative Process Act, and Agency driver and vehicle records.
• General paralegal experience desired.