Administrative Technician, Senior

The City of Richmond Department of Public Utilities, Administration Office, is seeking a qualified, proficient and dependable candidate for the position of Administrative Technician, Senior. The candidate handles the daily routine clerical duties in the administrative office. The incumbent will be responsible for providing office functions such as answering incoming citizen/customer telephone inquiries and directing them to the appropriate division, handling and recording incoming documents, document tracking, organizing office files, handing account payable functions processing invoices and providing administrative support to office staff and assist with additional needs.

This position serves as a key member of DPU’s Administrative Office and supports the daily operations department.

• Front desk duties, handling incoming citizen and customer inquiries, greeting and assisting internal employees with departmental requests. Responsibilities include answering and routing phone calls, taking messages, greeting visitors, and providing appropriate support to staff;
• Receiving and logging all incoming mail and documents;
• Creating requisitions, processing invoices, maintaining information in the financial system;
• Assisting with organizing and maintaining office files and updating the filing and tracking systems;
• Scheduling of conference rooms and training rooms;
• Maintaining and updating office templates and various excel informational spreadsheets
• Ordering office supplies;

• High School Diploma or GED
• Three years of related clerical or office support experience.
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

• Associate’s degree in business/ administration, or related field to assignment
• Strong customer service and communication skills
• Three or more years of related clerical or office support experience, or related field to assignment

• Knowledge of general office systems and procedures
• Administrative and clerical procedures such as word processing, managing files and recordkeeping, documents and excel spreadsheet signing forms
• Three to five years or more verifiable work experience in the knowledge of general office systems and procedures, including administrative processes and departmental workflows.
• Excellent communication and customer service skills;
• Excellent computer skills, proficient in Microsoft Office;

• Experience in processing purchase requisitions and processing invoices.
• Experience in coordinating, monitoring and managing various services or special projects
• Strong organizational skills with tracking records, and preparing Excel spreadsheets
• Knowledge of processing Freedom of Information Act (FOIA) requests is a plus;

• None

TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES:
These are a representative sample; position assignments may vary.

• English language and grammar
• Experience with standard office equipment such as office machines, multi-line phone, computers, copier, fax, scanning machine, etc.
• Experience with software such as Microsoft Word, Excel, and Outlook
• Basic arithmetic calculations and mathematics
• Administrative and clerical procedures such as word processing, managing files and records, and designing forms
• Administrative and clerical procedures, and business principles

• Entering data accurately
• Maintaining confidentiality
• Utilizing critical thinking and analytical skills to solve problems
• Demonstrating excellent customer service
• Data entry
• Customer service
• Oral and written communication

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