HR & Office Experience Coordinator Mon.-Thurs

Faye is the fastest-growing travel protection company in the U.S., and the highest-rated by travelers who use it trip after trip.

We’ve raised $100M to build the autonomous platform for traveler care: insurance, travel care, real-time information, and finance in one place, powered by AI and a team that moves fast.

We’re there for travelers throughout their entire journey, from the moment they book to the moment they’re back home.

The bar is a 6-star experience, 24/7: near-instant payouts, an award-winning app and real support when travel goes sideways. It’s hard to pull off. That’s the point.

Come build what’s next with us.
What We're Looking For:

As we continue to grow, we’re looking for a HR & Office Experience Coordinator to help make our Richmond office a great place to work. If you’re highly organized, proactive, love working with people, and enjoy making things happen, we’d love to meet you!

About

The Role: (32 hrs/wk., on-site Mon.

- Thurs. in our Richmond, Virginia office)

As our HR & Office Experience Coordinator, you’ll take full ownership of the day-to-day operations of our Richmond office, ensuring a smooth, organized, and welcoming workplace for employees and visitors.

You’ll coordinate and execute employee experience activities in close partnership with our US HR Manager, and provide hands-on administrative and operational support to our VP of Claims & CX and his teams.

You’ll also assist our US HR Manager with administrative tasks related to HR processes as needed.

This is a hands-on, execution-focused role for someone who takes pride in getting things done, pays attention to the details, and enjoys making a difference in people’s everyday work experience.

What You’ll Do:

Office Operations

• Own the day-to-day operations of our Richmond office, ensuring everything runs smoothly and the workplace is organized, welcoming, and well-maintained.
• Manage office supplies, kitchen inventory, snacks, coffee, and other daily essentials.
• Coordinate mail, deliveries, shipping, office equipment, and general office needs.
• Serve as the main point of contact for building management, maintenance providers, and local office vendors.
• Coordinate catering, office purchases, invoices, and other office-related administrative activities.
• Welcome visitors and help ensure a positive experience for employees and guests.
• Proactively identify and resolve office-related issues and find ways to improve daily operations.

Employee Experience & HR Administration Support

• Coordinate and execute employee experience initiatives, events, celebrations, and engagement activities in partnership with the US HR Manager.
• Take ownership of event logistics and execution, ensuring activities are delivered smoothly from start to finish.
• Coordinate vendors, catering, supplies, setup, and other event arrangements.
• Bring ideas and suggestions to improve the office experience while helping turn plans into action.
• Assist with onboarding and offboarding coordination, including documentation, scheduling, equipment coordination, and other logistics.
• Support employee records management, HR system updates, and routine administrative tasks.
• Assist with the coordination and execution of HR processes and initiatives under the guidance of the US HR Manager.

Operational & Administrative Support to VP of Claims & CX

• Provide hands‑on administrative support to the VP of Claims & CX and his teams, including processing Claims & CX‑related mail and documents, printing, scanning, shipping, and other recurring operational tasks.
• Manage recurring administrative activities that support the daily work of the Claims & CX departments.
• Handle additional administrative and operational tasks based on the…