Executive Assistant to VP Service Operations

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

This is an opportunity for a highly organized and proactive professional to partner closely with senior business leaders in a fast-paced, highly visible environment.

This Executive Assistant (EA) will directly support the Business Transformation Services and Solutions (BTSS) Vice President in the Aetna Service Operations organization.

Aetna is a large-scale national payor and the healthcare business unit within CVS Health, one of the largest health service companies in the United States.

• Proactively manage and coordinate the daily schedule and calendar, contacts, travel arrangements, meetings (internal and external), conferences, and seminars.
• Arrange and schedule numerous meetings; maintain and update the calendar; assess the importance of meeting requests and schedule accordingly; demonstrate flexibility; serve as the first line of defense for the high volume of phone and email communications.
• Arrange travel and all accommodations, including comprehensive, detailed itineraries.
• Process reimbursements and expense reports in accordance with established policy guidelines; track expenses and follow up in a timely manner.
• Serve as a bridge for smooth communication; demonstrate leadership to maintain credibility, trust, and support with senior management.
• Ensure excellence in complex meeting and event preparation (AV, room scheduling, telepresence events, etc.), setup, and follow-up, including preparing presentations, agendas, and materials; documenting notes; coordinating follow-up items to completion; and arranging food and beverages.
• Coordinate onboarding and offboarding of employees and consultants, including hardware installation and repair requests, space planning, etc.
• Manage general office and administrative tasks, including ordering miscellaneous supplies, renewing memberships and subscriptions, managing distribution lists, and coordinating deliveries.
• Manage department files, including electronic document systems, intranet websites, wikis, and web-based project management tools.
• Edit presentations, agendas, spreadsheets, communications, databases, and reports.
• Prioritize and track deliverables, manage project timelines, deadlines, and requests.
• Participate in meetings, take notes, and disseminate information to relevant stakeholders, including weekly email updates. Draft and edit correspondence.
• Manage special projects as assigned and assist other department members as necessary.
• Handle confidential information appropriately and always act with discretion.

Monday through Friday Day shift must work Eastern Time Zone hours.

• 3-5 years of Executive Assistant experience
• Strong problem-solving and decision-making skills
• Demonstrated experience supporting multiple executives in a complex, matrixed organization
• Demonstrated experience coordinating executive phone coverage, calendars, and detailed work and travel itineraries
• Exceptional organizational and prioritization skills with the ability to manage competing demands
• Strong communication skills with a high degree of professionalism and executive presence
• Advanced proficiency in Microsoft Office (Outlook, Word, Teams, PowerPoint, Excel, CoPilot)
• Proven ability to handle sensitive and confidential information with discretion

• Excellen…