Launch Consultant, Associate Director

At EAB , our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out ourrecent awards .

The Launch Consultant (Associate Director) leads the successful implementation and adoption of EAB’s Navigate
360 and related student success technologies. This role combines strategic consulting, project management, and partner enablement expertise to ensure institutions realize measurable outcomes aligned with their student success goals.

The Associate Director serves as a trusted advisor to partner institutions, guiding them through complex technology and change management initiatives. Internally, this role also contributes to the evolution of EAB’s launch methodology — building enablement materials, piloting new processes, and fostering continuous improvement across the team.

This position is ideal for a strategic thinker and proactive leader who thrives in ambiguity, brings structure to complex projects, and excels at driving organizational change.

This position may be based in Washington, D.C. or Richmond, VA.

• Lead partner launches from project initiation through go-live, ensuring successful implementation of EAB’s Navigate
  360 platform.
• Consult with institutional leaders to understand goals, design tailored implementation plans, and align technology adoption with strategic objectives.
• Drive project management excellence by creating and maintaining detailed launch plans, coordinating cross-functional teams, and proactively identifying risks or dependencies.
• Facilitate change management by helping campus partners build buy-in, develop readiness, and sustain adoption across advising and student success teams.
• Develop enablement materials (e.g., playbooks, templates, training resources) to support new product features and scalable launch practices.
• Pilot new processes and tools to improve launch efficiency and partner experience.
• Collaborate cross-functionally with Product, Partner Success, and Engineering teams to ensure alignment between partner needs and product enhancements.
• Mentor and guide junior consultants
  , modeling best practices in communication, consulting, and project delivery.
• Lead confidently in ambiguity
  , bringing clarity and focus to evolving partner or organizational priorities.

• 5+ years of professional experience, preferably in consulting, client success, project management, or higher education.
• Must possess at least two of the following:
• Consulting or advisory experience
• Project management or implementation experience
• Experience working in or with the higher education industry
• Experience facilitating training sessions or presenting to diverse audiences
• Demonstrated ability in analytical reasoning and quantitative analysis.
• Proven experience facilitating and managing organizational change.
• Strong project management skills, including the ability to manage multiple priorities simultaneously.
• Willingness to travel up to 30% domestically (varies by product).
• Valid driver’s license

• Experience with student information systems or student data;
  Navigate
  360 experience preferred.
• Proven experience managing multiple, competing priorities to deliver successful outcomes
• Experience building relationships internally and externally, and ability to collaborate effectively and manage multiple clients
• Analytical thinking skills…