Manager, University Accounts - Off Campus Partners

Job Title

Manager, University Accounts - Off Campus Partners

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Off Campus Partners, a CoStar Group subsidiary, is the leading provider of off‑campus housing websites for colleges and universities in the U.S.

• Lead, coach, and develop a high‑performing team of University Account Managers.
• Set clear expectations and hold the team accountable for results.
• Drive renewal strategy and ensure timely, successful renewals across all partnerships.
• Monitor account health, identify risks early, and guide plans to strengthen retention.
• Support key university meetings to improve partner relationships and engagement.
• Shape and support strategies that elevate partner engagement, growth, and long‑term success.
• Partner with Sales, Marketing & Product teams to enhance partner value and support renewals.
• Serve as the primary escalation point and drive timely, effective resolutions.
• Analyze feedback and performance data to identify trends and improvements.
• Ensure team activities align with organizational goals and provide updates to leadership.
• Travel 30%–40% for university visits and conferences.

Internal Applicants.

• Two or more years of experience successfully leading a team of sales, account management, customer success, or business development professionals, or equivalent leadership experience in the Student Housing or Multifamily industry.
• Experience managing customer relationships throughout the full customer lifecycle (onboarding, servicing, renewal strategy, pipeline management).
• Demonstrated ability to analyze data, develop reporting, and make strategic recommendations based on trends, performance metrics, and market insights.
• Strong written and verbal communication skills; ability to present effectively and build relationships with a variety of audiences, including senior decision‑makers.
• Strong strategic thinking, organizational skills, and problem‑solving abilities.
• Bachelor’s degree from an accredited, not‑for‑profit, in‑person college/university OR a minimum of four years of multifamily, digital marketing (ILS) experience.
• Current and valid driver’s license. Satisfactory completion of a Driving Record/Driving Abstract check. Driving history must reflect responsible behavior and compliance with traffic laws.

External Applicants.

• Two or more years of experience successfully leading a team of sales, account management, customer success, or business development professionals, or equivalent leadership experience in the Student Housing or Multifamily industry.
• Experience managing customer relationships throughout the full customer lifecycle (onboarding, servicing, renewal strategy, pipeline management).
• Demonstrated ability to analyze data, develop reporting, and make strategic recommendations based on trends, performance metrics, and market insights.
• Strong written and verbal communication skills; ability to present effectively and build relationships with a variety of audiences, including senior decision‑makers.
• Strong strategic thinking, organizational skills, and problem‑solving abilities.
• Bachelor’s degree from an accredited, not‑for‑profit, in‑person college/university OR a minimum of four years of multifamily, digital marketing (ILS) experience.
• Current and valid driver’s license. Satisfactory completion of a Driving Record/Driving Abstract check. Driving history must reflect responsible behavior and compliance with traffic laws.

• Knowledge or experience in higher education, student housing, or the multifamily industry.
• Experience developing and executing account strategies, including renewal forecasting, revenue planning, risk mitigation, and resolving complex customer escalations with senior‑level stakeholders.
• Experience collaborating with cross‑functional partners such as Sales, Product, Marketing, or Operations.
• Proficiency with CRM tools for tracking activity, forecasting, and analyzing account health.
• Highly organized self‑starter who thrives in both independent and team‑based environments.
• Ability to be flexible and…