Senior Associate, Funds Availability Process Manager| Retail Bank

Senior Associate, Funds Availability Process Manager | Retail Bank

Every time our customers make a deposit, we make real-time, data-driven decisions that determine how quickly our customers can use that money. This is a business-critical space that directly impacts the lives of millions of customers. Our mission is to give our customers faster access to their money while protecting them from bad actors. The space has high visibility and sits at the intersection of customer experience, fraud prevention, and regulatory compliance.

We are seeking a highly-capable, dedicated process professional who has excellent communication skills, pays attention to detail, and excels in a team environment. This is an individual contributor role that will be responsible for autonomously leading across a variety of stakeholders and partners to ensure compliance and risk mitigation within this highly regulated space.

• Own and manage a portfolio of technology processes, acting as the primary point of contact and subject matter expert.
• Develop, maintain, and ensure quality and consistency of formal process documentation, including process maps, standard operating procedure, business continuity plans, internal knowledge articles, and customer disclosures.
• Maintain audit-readiness for all processes by managing process controls and facilitating review sessions with Audit and Risk partners.
• Facilitate alignment between key internal stakeholders with assistance from senior team members.
• Regularly monitor processes, perform risk assessment, identify gaps and ensure adherence to regulatory, compliance, and legal requirements.
• Drive the identification and implementation of process improvements in collaboration with cross-functional partners, including Risk, Product, and Engineering.
• Resolve complex problems, and effectively elevate systemic breakdowns by engaging the right stakeholders and partners.
• Lead and manage special projects and initiatives as needed, ensuring timely and effective completion.

• High School Diploma, GED or equivalent certification
• At least 2 years of experience in Process Management, Project Management, Relationship Management or Risk Management

• Bachelor’s Degree or military experience
• Agile, Business Process Management, or Project Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

• McLean, VA: $86,300 - $98,400 for Sr. Process Manager
• Richmond, VA: $78,400 - $89,500 for Sr. Process Manager
• Wilmington, DE: $78,400 - $89,500 for Sr. Process Manager

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law;
San Francisco, California Police Code Article 49, Sections ;
New York City’s Fair Chance Act;
Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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