HR Shared Services - Principal Associate

HR Shared Services - Principal Associate

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

• Partner with Risk Advisors and business SMEs to design, identify, implement, and document controls to mitigate operational risks and ensure adherence to internal and external requirements across a matrixed business ecosystem.
• Support the execution of risk assessments, controls testing, process documentation, and reporting; manage all quality assurance and quality control review follow‑up related to risk assessments and control testing results.
• Manage risk and control documentation & approval activities; ensure records remain adherent to all enterprise standards by monitoring process health and exception reports.
• Become a subject‑matter expert in payroll risks and controls for the global footprint.
• Support the payroll department through audits (internal and external).
• Build relationships with various teams, including risk, across the enterprise to ensure effective introduction of and compliance with required regulations.
• Engage with global teams to provide support and guidance to ensure compliance with required regulations.
• Maintain a repository of L2 process artifacts.
• Track and resolve process breakdowns.

• Bachelor’s degree or equivalent military experience.
• At least 3 years of risk management experience.
• At least 2 years of project management experience.
• At least 3 years of experience supporting, partnering, and interacting with internal business clients.

• 4+ years of risk management experience including risk & controls management, issues management, reporting, and audit & examinations.
• 1+ years of experience with risk management frameworks.
• Project Management Professional certification (PMP), Lean, Agile, or Six Sigma certification.
• Impeccable judgment, relationship‑building skills, and customer focus.
• Ability to balance the needs of the organization, leaders, and associates to deliver against a robust agenda.
• Ability to identify, analyze, and solve problems and thrive in ambiguity.
• Passion for learning with a growth mindset.

Richmond, VA: $98,900 - $112,900 for Principal HR Associate.

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Eligibility varies based on full‑time or part‑time status, exempt or non‑exempt status, and management level.

The role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

For accommodations or questions about the recruitment process, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at Recruitin