MCS IFTA​/IRP External Operations Specialist- Position

Title: MCS IFTA/IRP External Operations Specialist
- Position 01877

State Role

Title:

Prog Admin Specialist I

Hiring Range: $52,725 - $60,633

Pay Band: 4

Agency: Department of Motor Vehicles

Location: Richmond, VA. Headquarters, (INTERNATIONAL REG & ROAD TAX)

Agency Website: (Use the "Apply for this Job" box below)..gov

Recruitment Type: General Public - G

The Virginia Department of Motor Vehicles (DMV) is seeking an External Operations Specialist to join the Motor Carrier IFTA/IRP team. This position manages high-volume transactions within DMV’s external motor carrier systems, such as ensuring compliance with federal and state regulations. This role involves extensive interaction with customers and stakeholders to resolve cross-system discrepancies, process transactions, and maintain operational integrity. This position collaborates closely with internal teams to provide timely, accurate service and educates stakeholders on compliance requirements and DMV system benefits.

• Processing and verifying International Registration Plan (IRP) and International Fuels Tax Agreement (IFTA) applications and tax returns, ensuring accuracy and compliance with federal and state regulations.
• Verifying and maintaining compliance with PRISM, Heavy Vehicle Use Tax (HVUT), and DMV standards for all vehicle, customer, and title records.
• Addressing customer and stakeholder inquiries related to external systems, providing accurate information and compliance guidance.
• Processing payments and refunds for external transactions, reconciling discrepancies with DMV fiscal policies.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and  holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values:
Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

• Knowledge of DMV systems related to Commercial Motor Vehicles
• Knowledge of Motor Carrier programs related to motor carrier services, including IRP, IFTA, and PRISM programs, with the ability to ensure compliance in all processes.

• Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
• All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
• Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act.
• Minor…