Business Office Manager

We are seeking an experienced and detail-driven Business Office Manager (BOM) to oversee the financial and administrative operations of our facility. This role is critical to ensuring accurate billing, strong cash flow, regulatory compliance, and positive relationships with residents and families.

If you are organized, accountable, and thrive in a fast-paced healthcare environment, this is an opportunity to make a real operational impact.

• Oversee all business office operations including billing, collections, and accounts receivable
• Manage Medicaid applications, recertifications, and ongoing case follow-up
• Meet with residents and families to explain financial obligations and payer sources
• Ensure timely and accurate submission of billing and supporting documentation
• Maintain resident trust accounts and financial records
• Coordinate with corporate billing partners and caseworkers
• Monitor census, payer mix, and private pay collections
• Ensure compliance with federal, state, and facility policies
• Maintain confidentiality and HIPAA compliance at all times
• Collaborate closely with Administration and department leaders

• High school diploma or GED required
• Healthcare business office experience preferred
• Knowledge of Medicaid processes and long-term care billing strongly preferred
• Strong organizational, communication, and follow-up skills
• Proficiency with computer systems including Excel and Word
• Ability to work independently while managing multiple priorities
• Professional, resident-focused, and solutions-oriented mindset

• Office and facility-based work throughout the day
• Sitting, standing, and walking as needed
• Ability to handle files, records, and routine office equipment

Reasonable accommodations may be provided.

• Leadership role with meaningful responsibility
• Supportive administration and corporate partnership
• Opportunity to influence financial stability and resident experience
• Purpose-driven work in a healthcare environment