Senior Product Manager, Back-Office Servicing & AI
Listed on 2026-10-16
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Business
AI Business & Operations
Capital One is seeking a Senior Product Manager to lead the SCRA and Specialty Operations domains, overseeing two product managers and multiple cross-functional teams. You will set multi-year strategy to automate back-office servicing with AI and cloud data, improving agent productivity and customer outcomes.
You will partner with Risk, Legal, Compliance, and Operations to ensure compliant, well-governed, scalable experiences. The role emphasizes customer empathy and operational excellence.
We are currently recruiting a Senior Product Manager, Back-Office Servicing & AI for our team in Richmond, VA, United States.
The position is based in Richmond, VA, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 183..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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