Business Process Analyst

PROGRAM ANALYST SENIOR Seize your opportunity to make a personal impact as a Business Process Analyst supporting state and local government information technology enterprise IT transitions and operations and maintenance (O&M) for Cyber Security Operations services. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

• Collect technical and non-technical information by engaging effectively with diverse audiences.

• Accurately input, update, and maintain records in relevant systems.
• Generate reports (daily, weekly, monthly) tailored to specific organizational or client needs.
• Determine and monitor business metrics while providing actionable data insights.
• Deliver training sessions and create onboarding materials for systems and tools.
• Oversee Jira backlogs, collaborate with product owners, and prioritize development efforts. Compose user stories, acceptance criteria, test plans, and retrospectives for process improvement.
• Troubleshoot user-reported issues and communicate their resolution status promptly.
• Develop comprehensive user guides, quick reference materials, and procedural documentation.
• Facilitate document curation, collaborative content development, and efficient knowledge-sharing practices.
• Act as a point of contact for internal and external stakeholders to gather feedback and ensure alignment.
• Identify inefficiencies in workflows and propose process enhancements.
• Organize and manage meetings, including drafting agendas, capturing and distributing meeting notes, and tracking follow-ups.
• Administer project tools, dashboards, and document repositories to ensure seamless project execution.
• Assist in implementing and supporting the adoption of new tools, workflows, and initiatives.

• A versatile team member who adapts quickly to shifting priorities and evolving business needs.

• Proficient in analyzing and documenting current state processes and developing optimized future state workflows, identifying gaps, inefficiencies, and improvement opportunities.

• Experienced in facilitating stakeholder workshops and interviews, and producing clear business requirements, user stories, use cases, and acceptance criteria with full traceability to testing and deliverables.

• Able to translate business objectives into actionable specifications for technical teams and prepare concise summaries, decision documents, and status reports for leadership.

• Supports organizational change by conducting impact assessments and contributing to readiness activities, training materials, and communication plans that drive successful process and technology adoption.

• Skilled in developing and interpreting KPIs, dashboards, and process metrics to inform prioritization and validate performance improvements.

• Demonstrates strong organizational skills with the ability to manage multiple concurrent work streams, balancing analysis, documentation, testing support, and implementation activities.

• Knowledgeable of audit, documentation, and compliance requirements within state/government environments, ensuring all processes and deliverables meet required standards.

• Understanding of project management basics (Agile, Waterfall)

• Critical thinking and problem solving

• BA/BS or equivalent work experience
• 5 years of experience

Hybrid, remote with onsite in Richmond, VA.

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays