Program Manager

MONUMENT
IS BUILT ON A COMMITMENT TO OUR PEOPLE AND OUR SHARED VALUES. THROUGH OUR GENUINE
PASSION FOR DELIVERY
, RELENTLESS
PURSUIT OF PERFECTION
, AND
BOLD DECISION MAKING,WE ARE CREATING A MORE AGILE CONTINGENT WORKFORCE SO BUSINESSES CAN
DREAM BIGGER AND ACHIEVE MORE
.

WE ARE MONUMENT

Our passion is helping clients gain full transparency and control of their contingent workforce while achieving best-in-class performance in cost, quality, and compliance. Best of all, we make it easy.

• Founded in 2003 with a sole focus on Contingent Labor programs and consulting services
• Consultants at our Core – Monument maintains a highly analytical consulting services team which provides a strategic approach unmatched by peer MSPs
• Global MSP with an ecosystem of partners spanning 50 countries and all major regions
• Vendor neutral model relies upon a trusted partner and supplier community
• Partners with industry-leading VMS systems
• More “Gen 1” implementations than any other MSP over the last 5 years.
• Seamless extension of client HR, sourcing, business units, vendors and contractors

• EVERYONE MATTERS
• WE TAKE CARE OF EACH OTHER
• LEADERSHIP IS HERE TO SERVE
• HIGH-CHARACTER AND HARDWORK ABOVE ALL ELSE
• ALWAYS KNOW WHERE YOU STAND
• EXCELLENCE ISN’T THE EXPECTATION,IT’S THE MONUMENT STANDARD

Position Title: Program Manager

The Program Manager (PM) is responsible for the management of the day-to-day operations of the client’s Vendor Management (VMS) and Managed Services Program (MSP). The PM will be responsible for establishing standard processes and procedures for day-to-day operations. The PM supervises the day-to-day activities of the account management team(s) and ensures proper service is maintained to support the client’s business requirements and the meeting of all clients specified SLAs.

In this role the PM supports the Program Director in governance, strategic roadmap execution, and client relationships. The PM is expected to oversee multiple client relationships dependent on client spend/headcount amounts (larger accounts may require a dedicated PM). 10-50% travel (depending on client(s)).

• Build and maintain strong day-to-day relationships with program sponsors, business leaders, hiring managers, suppliers, and internal partners.
• Collaborate within Monument Consulting Account Management, Reporting, Finance, IDSS, Supply Chain, Legal, and other internal teams to complete program deliverables and resolve operational dependencies
• Act as a strategic partner to clients, proactively challenging assumptions and recommending best‑practice solutions that strengthen business outcomes
• Own and drive execution of the strategic roadmap, projects and initiatives including conducting regular client and internal status meetings
• Execute on strategic projects and initiatives.
• Collaborate with internal teams to create E  and deliver to client.
• Participate in Program Governance meetings with key client stakeholders.
• Works with Director and Business Development Director to identify and pursue client expansion opportunities into new service areas or business lines
• Use data analytics to deliver recommendations, identify optimization opportunities, and support strategic decision‑ (Data Strategy).
• Manage the daily roles, responsibilities, priorities, workload, and quality of the Account Management team.
• Establish clear operational expectations and hold team members accountable for execution, documentation, service levels, and issue follow-through.
• Identify resource, capability, and performance concerns early and partner with the Program Director on staffing, performance actions, promotions, and succession planning.
• Promotes a consultative, strategic mindset within the…