CWR-Lead, Customer Service Rep
Listed on 2025-12-01
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Customer Service/HelpDesk
Bilingual, Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support
Overview
Are you passionate about delivering extraordinary customer experiences and eager to connect with diverse communities? We are seeking a dedicated and motivated Bilingual Customer Service Rep to provide exceptional service and support to our diverse customer base. In this pivotal role, you will be a key frontline ambassador, helping to resolve customer inquiries efficiently while building lasting relationships. If you thrive in dynamic, fast-paced environments and possess bilingual skills in English and Spanish, this is your chance to grow within a forward-thinking company committed to your professional development and success.
DetailsDuration: 12 weeks (Potential to extend/convert)
Shift: Tues-Sat : 8am-4:30pm
Compensation: $20-22/hour W2
ResponsibilitiesProvide exceptional service and support to our diverse customer base. In this pivotal role, you will be a key frontline ambassador, helping to resolve customer inquiries efficiently while building lasting relationships.
Required Skills- Minimum of 4 years’ experience in customer service, with a focus on troubleshooting and handling complex transactions.
- Bilingual proficiency in English and Spanish.
- At least 1 year of team lead or supervisory experience.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong leadership abilities and a talent for coaching and motivating teams.
- Excellent problem-solving skills with the ability to analyze and troubleshoot operational issues.
- Effective communication skills and a customer-centric mindset.
- Experience working in a call center environment.
- Proven ability to multitask efficiently and handle high-pressure situations.
- Solid organizational and reporting skills to track performance metrics and results.
- A minimum of a high school diploma or equivalent; further education is a plus.
- Prior leadership experience in customer service or related fields.
Category Code: JN003
Job Function:
Customer Service
Industries:
Transportation, Logistics, Supply Chain and Storage, Freight and Package Transportation, and Consumer Services
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