Sr. Operations Production Coordinator - Balancer II; Onsite

Position: Sr. Operations Production Coordinator - Balancer II (Essential Onsite)
* Supports the daily deposits and withdrawals made by Capital One Bank customers by proactively identifying and correcting errors, by reviewing images and balancing files
* Responsible for processing items within established targets and guidelines to ensure customers get prompt and accurate access to their funds
* Perform research to apply transaction to the appropriate accounts in the case of misreads of missing information
* Responsible for approval of customer and bank adjustment transactions
* Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements and also make effective independent decisions when necessary
* Proactively identifying operational and/or customer experience issues, appropriate management and awareness of escalated situations and auditing and reviewing others’ work
* Assists with training of new associates
* Other duties as assigned by manager

This role is an essential position and requires on site attendance
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* Location:

***** High School Diploma, GED, or equivalent certification
* At least 3 years of customer service or call center experience
* At least 1 year experience working in banking or financial industry
* At least 1 year of experience using Google Suite or Microsoft Office
* At least 4 years of customer service or call center experience
* At least 2 years experience in banking or financial industry
* At least 2 years of experience using Google Sheets or Excel
* At least 1 year of data entry experience

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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