Service Dispatcher

Service Dispatcher – First Shift

Join the Bradley Mechanical Team! Bradley Mechanical is seeking a motivated and positive professional who thrives in a fast‑paced, customer‑focused environment. We prioritize people‑first, creating a workplace where performance and productivity are balanced with fun, collaboration, and growth.

• Exceptional company culture – supportive, team‑oriented environment
• Competitive pay – $20.00 to $25.00 per hour (based on experience)
• Benefits (see below)

• Simple IRA with company contributions
• Paid time off – up to 4 weeks plus 8 paid holidays
• Health coverage – Medical, dental, and vision insurance
• Company‑paid life insurance
• Disability coverage – short‑ and long‑term plans
• Career growth – training, certification reimbursement, and advancement opportunities
• Team events – company outings and team‑building activities

• Monday – Friday, 7:30 AM – 4:30 PM

• Coordinate and dispatch service technicians as calls are completed
• Manage schedules and communicate job status updates with customers and technicians
• Schedule return trips when parts are available
• Maintain and update the customer database with current information
• Keep customers informed on estimated arrival times and service schedules
• Assist technicians with quoting repairs as needed
• Order and stage parts for technician use
• Provide accounting with maintenance contract billing information

• 2+ years of experience in customer service, scheduling, or administrative roles
• Previous dispatch or schedule coordination experience is preferred
• Service Titan experience is a plus
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Ability to multitask, problem‑solve, and follow up effectively
• Strong communication skills with a professional and energetic attitude
• Detail‑oriented and highly organized
• Ability to pass a pre‑employment background check

Salary: $20.00 – $25.00 per hour

Location:

Providence Forge, VA