Customer Service Agent - RIC; Part-Time

Customer Service Agent – RIC (Part-Time)

We are committed to providing our employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged to improve the effectiveness of Southwest Airlines, and employees are expected to treat every Southwest customer with the same respect and care that they receive from us.

Pay of $20.22 per hour, with opportunities for future increase per the collective bargaining agreement wage scale. Overtime and shift premiums are available. Benefits include flying on any open seat on all Southwest flights (eligible dependents included), a 401(k) company match up to 10% of eligible earnings, potential profit‑sharing, competitive health insurance for you and dependents, and rapid enrollment in health plans starting on your first day of employment.

As a Customer Service Agent you will work at the ticket counter, gate area, and baggage office to help customers check in, answer questions, and ensure a smooth travel experience. You will greet customers, handle ticketing and transactions, assist with baggage, manage customer inquiries, and resolve issues quickly and within Southwest guidelines. This fast‑moving role requires a friendly attitude, teamwork, and patience.

• Provide friendly service and maintain positive relationships with all internal and external customers.
• Work cooperatively to ensure the success of the company.
• Handle ticketing and check‑in operations using the computerized point‑of‑sale system.
• Process cash, checks, credit cards, travel vouchers, and coupons; compute charges, make change, and balance daily transactions.
• Check in baggage and cargo, answer telephone calls, page customers, and resolve complaints efficiently.
• Address issues resulting from oversells, cancellations, lost or damaged luggage.
• Provide current fare, schedule, reservation, and flight information to customers and visitors.
• Complete required forms, reports, and irregularity/complaint reports.
• Perform other job duties as directed by station leaders.

• Typing and computer use at a speed sufficient for job demands.
• Ability to read, follow instructions, and learn ticketing procedures and regulations.
• Teamwork and the ability to work under stressful situations.
• Pass a training program with an 80% or greater average.
• Emergency awareness and basic hazard handling.
• Adapt to tight time constraints for quick aircraft turnovers.
• Maintain a well‑groomed appearance per company standards.
• Operate within limited space and communicate verbally (telephone, face‑to‑face, PA system) and in writing.

• No education requirement.

• No experience requirement.

• Obtain a SIDA badge and meet local airport requirements.
• May be required to obtain a Customs Seal and meet international flight requirements.

• Lift or move items up to 70 pounds regularly; lift 40–50 pounds onto raised surfaces regularly.
• Climb, bend, kneel, and stand frequently and for extended periods.
• Wear prescribed uniforms.

• Maintain a well‑groomed appearance according to company guidelines.
• Must be a U.S. citizen or authorized to work in the U.S. and be at least 18 years old.
• Meet company attendance and shift‑work requirements.
• Foreign language skills desirable but not required.

We are committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Pay Rate: $20.22 per hour