Customer Assist Specialist - Assist

At Red Energy, we are passionate about providing award-winning customer service to over 1.5 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 16 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. We’re doing incredible things at Snowy - this is why we ranked 4th on TIME’s Best Employers 2025 list - join us and see why!

Join our Payment Assist team and be the supportive voice guiding customers through challenging times and help them secure peace of mind while maintaining essential energy services. You will be handling inbound existing customer calls where you will navigate tailored solutions, assess financial hardship eligibility and establish manageable payment plans.

This role goes beyond standard customer service - it is all about empathy, active listening and problem-solving.

The role is a full time permanent opportunity, working on a weekly rotating roster of 8.00am to 4.00pm, 9.00am to 5.00pm and 10.00am to 6.00pm.

• Minimum of 12 months experience within retail, hospitality or customer service
• Exceptional customer service & empathy skills
• A positive self-motivated attitude

• 3 weeks of in-office
  paid training
  at our dog-friendly Richmond office.
• Enjoy
  flexible working
  arrangements with 3 days in the office, 2 days WFH
• Earn a KPI-based bonus on top of your salary and celebrate success at our yearly Red Energy Awards night!
• 30 weeks of
  paid parental leave.
• The option to purchase up to4 weeks of additional annual leave
  each year.
• Opportunities for
  career development
  and advancement!

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