Senior Escalations & Customer Relations Coordinator
Listed on 2026-10-11
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Customer Service Rep
Car Max is seeking a Sr. Coordinator, Customer Relations in Richmond, VA. You will advocate for customers, manage escalated concerns, and partner with Legal, PR, Risk, and Accounting to protect the brand and deliver iconic experiences.
You will mentor peers, influence outcomes, and apply Car Max’s resolution strategy while maintaining detailed case notes and providing timely, accurate information across channels.
The following position is for a Senior Escalations & Customer Relations Coordinator with Car Max.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Richmond, VA, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 27.000 - 38.000.
We aim to respond to suitable candidates as soon as possible.
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