Valet Attendant

Job Overview

Job Title: Hospitality Valet Attendant – Luxury Hotels, Resorts & Events

Department: Valet Parking Operations

Reports to: Guest Service Coordinator

Schedule: Full Time / Part-Time

Status: Non-Exempt

Compensation: Valet average $13.00 - $20.00+ per hour (after tips)

As a Valet Attendant, you are more than just someone who parks cars – you are the first impression and the final goodbye. You create a welcoming, professional experience for every guest from the moment they arrive until they depart. In this role, you will safely and efficiently park and retrieve vehicles while delivering exceptional customer service with energy, confidence, and attention to detail.

Your ability to move quickly, communicate clearly, and maintain a polished presence directly shapes the guest experience. If you enjoy being active, working outdoors, interacting with people, and being part of a fast‑paced hospitality environment, this position offers the opportunity to earn competitive pay plus tips while building valuable customer service skills. Every shift is an opportunity to make someone’s day better – and represent the highest standards of safety, professionalism, and hospitality.

Provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop‑off and retrieval, managing traffic flow, and addressing guest inquiries professionally. Follow all company policies, operate vehicles with care, and contribute to a seamless, high‑quality guest experience.

Vehicle Inspections: Conduct vehicle damage inspections and document parking locations on claim tickets.

Safety: Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security.

Compliance: Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.

Housekeeping: Keep valet areas clean, organized, and presentable at all times.

Customer Service and Teamwork: Handle challenging situations with professionalism, resolve problems promptly, and ensure high‑quality service. Balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments.

Attendance and Professionalism: Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in.

Additional Responsibilities: Perform other tasks as needed to support the company’s operational goals, remain flexible and responsive to changing business needs, attend required staff meetings, and complete all assigned training modules on time.

Education/

Experience:

High school diploma or GED; customer service experience preferred; a willing, helpful demeanor is mandatory.

Certificates and Licenses: Valid driver’s license and reliable transportation are required; maintain an acceptable motor vehicle record with no more than three moving violations within a three‑year period. Pass and maintain a clean background check. No special certifications necessary.

Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance that aligns with company standards and fosters a positive environment.

Organizational Support and Adaptability: Follow company policies and procedures. Adapt to changing work environments and manage competing demands while handling unexpected…