Senior Customer Experience Advocate
Listed on 2026-10-17
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Customer Service/HelpDesk
Customer Success Management, Customer Service Rep
Car Max is seeking a Sr. Coordinator, Customer Relations in Richmond, VA to advocate for customers and manage escalated concerns across Legal, PR, Risk, and Accounting.
You will mentor peers, use de-escalation tactics, and support iconic issue resolution while protecting the brand through across-the-board service excellence. The role requires strong communication, independent judgment, and the ability to work in a fast-paced environment with occasional night shifts.
This is a strong opening to take on the Senior Customer Experience Advocate role at Car Max.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Senior Customer Experience Advocate role at Car Max, based in Richmond, VA, United States.
We are looking to fill the Senior Customer Experience Advocate position at Car Max in Richmond, VA, United States.
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