Customer Service Team Lead: Coaching & KPI Champion
Listed on 2026-10-17
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Bilingual -
Management
Client Relationship Management
Employee Relations Associates, Inc. is seeking a Customer Service Team Lead in Richmond, VA. The role oversees the daily operations of a busy customer service team in a contract arrangement and involves hands-on leadership, coaching, and escalation management to ensure targets are met.
The ideal candidate has 4+ years in customer service with supervisory experience and strong skills in Excel, Word, and Outlook, plus an ability to thrive in fast-paced settings.
Step into the Customer Service Team Lead:
Coaching & KPI Champion role at Employee Relations Associates, Inc. in Richmond, VA, United States and grow with us.
This role is for the Customer Service Team Lead:
Coaching & KPI Champion role at Employee Relations Associates, Inc.
We are seeking a motivated Customer Service Team Lead:
Coaching & KPI Champion to join Employee Relations Associates, Inc. in Richmond, VA, United States.
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