Ticketing Services Coordinator

Reporting to the Modlin Center for the Arts Patron Services Manager, the Ticketing Services Coordinator is a part-time, temporary position that provides management in the delivery of ticketing operations, online sales, and customer service. This position serves as the front-line box office representative and coordinator assisting in the sale of tickets for approximately 150 events per year in Modlin Center venues:
Alice Jepson Theatre, Camp Concert Hall, Cousins Studio Theatre, and Perkinson Recital Hall, as well as other locations on- and off-campus. Events include performances, lectures, and special events involving both campus and community users and customers.

General office environment

Sitting

Standing

Able to lift up to 50 lbs

Knowledge, skills & ability:

• Experience with Spektrix ticketing platform (or similar CRM platform), including ticket sales, generating reports, and data management.
• Experience with customer service principles, practices, and procedures.
• Excellent attention to detail and accuracy.
• Outstanding communication, interpersonal, and reporting skills.
• Ability to take initiative, anticipate needs, and provide recommendations on issues.
• Strong commitment to supporting diversity, equity, inclusion, and access.

Education & experience:

• Bachelor's degree or combination of equivalent experience and training.
• Two or more years of experience in customer service, ticketing services, or patron services, for an arts organization preferred.
• Familiarity with industry standards in ticketing and box office management.

• Pay Grade 3: $18.00 to $22.00
• Scheduled
  
  Hours:
  
  Part-time 19 hours a week. Schedule may vary. Limited-term position from September to June.