Customer Service Supervisor: Call Center & Billing Leader
Listed on 2026-10-19
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Customer Success Management
City of Richmond Department of Public Utilities is seeking a Customer Service Supervisor to lead the Customer Call and Contact Centers. The role oversees call center and billing operations, interprets policies, manages customer flow, and prepares monthly reports. Training and coaching are part of the duties to improve service quality.
Incumbents may work overtime, nights, and weekends and must pass a pre-employment background check and/or drug screening. Hiring event details apply.
We are seeking a motivated Customer Service Supervisor:
Call Center & Billing Leader to join City of Richmond, Virginia in Richmond, VA, United States.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Richmond, VA, United States.
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