Guest Services Agent

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Guest Services Agent will provide a welcoming approach to all employees and visitors while efficiently managing lobby areas to accommodate employee and guest needs. The role is client facing and the Guest Services Agent will provide friendly, knowledgeable and courteous first impressions to guests and visitors while anticipating needs. Various duties to include: verifying identity, visitor management (checking in and out) providing general information and directions.

Reports to the Regional GSA Program Manager.

• Greet / host / provide support for guests, visitors and employees
• Issue temporary badges
• Building/Campus/Area information center
• Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
• Organizes and maintains lobby / front desk areas
• Resolve problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms.
• Submit work orders through appropriate channels
• Assists with the coordination and scheduling of office/building maintenance activities including: luggage storage, lost & found and umbrella management
• Works collaboratively within the facility management and transportation team
• Anticipates and responds to Client’s needs and concerns
• Identify potential risks and escalates, to ensure no incident or disruption to the Client’s operations

• High school diploma or general education degree (GED); 2 years’ experience in Hospitality, Soft Services or Operations and/or knowledge of commercial real estate industry, preferred.
• Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
• Track record of initiative, integrity and good judgement.
• Highly collaborative with strong interpersonal skills.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• Strong Customer Service skills.
• Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, and Access).

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Richmond, VA

Expected compensation for this position: 48,131.00 – 48,131.00 USD per year

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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