Bilingual Education Program Manager

About Sacred Heart Center

Sacred Heart Center connects Latino families with tools to thrive and flourish. Our work manifests through a continuum of educational opportunities for adults, innovative programs for youth and children, and strategic partnerships to meet community needs. We envision a Richmond community that actively embraces each other in our shared humanity.

The Education Program Manager for Adult Education and Youth Programs assists with the planning, implementation, oversight, and evaluation of Adult and Youth programs and initiatives services offered by Sacred Heart Center (SHC). This role reports to and supports the Director of Programs in leading a team of program coordinators and staff to ensure that services are delivered effectively and align with the organization’s strategic goals.

The Education Program Manager plays a key role in developing program strategies, maintaining program quality, monitoring their execution, strengthening community relationships and supporting strategic priorities.

Works closely with the Director of Programs and interacts with all other departments including Operations, Development, and Administration.

• Assist the Director of Programs by supervising and overseeing all SHC Youth and Adult Education programs, ensuring alignment with SHC’s mission, values and organizational goals.
• Provide leadership, support, and professional development for the Youth Programs Coordinator, Adult Education Coordinator, their teams, SHC program staff and approximately 30 volunteers, ensuring a high standard of program delivery.
• Participate in the recruitment, interviewing, selection, and training of well-qualified program staff in consultation with the Director of Programs.
• Help coordinate the delivery of services among different Education Programs activities to increase effectiveness and efficiency.
• Assist in developing and implementing long‑term goals and objectives for program success, as well as relevant evaluation tools to monitor progress.
• Contribute to the development of the annual program budget and monitor budget expenses.
• Design, launch and manage educational programs tailored to adult learners and children.
• Prepare reports for funding sources, ensure compliance and track attendance and outcomes for stakeholders.
• Coordinate age‑appropriate and goal‑driven educational content for ESL, GED prep and youth enrichment.
• Adapt to challenges and find effective, resourceful solutions. Motivate teams, foster collaboration and promote accountability.
• In collaboration with the Coordinators, lead, mentor and support instructors, tutors and program staff by providing coaching and necessary resources to effectively achieve program goals.
• Engage with program participants and community stakeholders to enhance support for the programs and gather feedback for improvements. Build relationships with families to support learning at home and increase participation.
• Work in collaboration with program coordinators to design, develop and refine curriculum for adult and youth education programs.
• Design and implement evaluation tools (e.g., surveys, key performance indicators, focus groups) to monitor program progress and outcomes.
• Monitor program performance by using evaluation tools (e.g., participant surveys, outcome tracking systems, data dashboards and staff feedback) to ensure adherence to organizational standards and best practices, while identifying areas for improvement and opportunities for innovation.
• Use evaluation data (from assessments, attendance, retention rates and outcome measures) to recommend program adjustments and improvements for increased participant impact, operational effectiveness and alignment with organizational goals.
• Develop and strengthen collaborative partnerships by representing SHC at community meetings and events to enhance program visibility, network growth and community engagement.
• Identify and pursue partnership opportunities with organizations and stakeholders to expand program reach, improve quality and increase overall impact.
• Assist in identifying and securing funding for new programs, including support…