Training Specialist - DEV Customer Experience

Training Specialist - DEV Customer Experience

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. We’re looking for a Training Specialist to help develop our customer service colleagues and deliver an outstanding customer experience. This role involves classroom and web‑based training, instructional design, and facilitation.

We offer a hybrid 3‑2 work schedule (three days in the office, two days of teleworking). Military service members and veterans with ranks E3‑E5, W1‑W2, or O1‑O3 and appropriate education/experience will be considered. This position does not sponsor work visas, nor does it offer relocation assistance.

Job Summary

This role is responsible for developing training materials that meet identified objectives and comply with development standards, maintaining expertise as an instructional technologist, facilitating sessions as needed, and performing other duties as requested.

Required Knowledge, Skills, Abilities & Experience

• Full knowledge of adult learning theory, instructional design, and technology.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office products.
• Skilled using instructional design tools, multimedia development (video, audio, etc.), and CBT software (Captivate, Adobe, etc.).
• Strong analysis and problem‑solving skills.
• Ability to determine the appropriate blend of instructor‑led, self‑directed, and experiential training.
• Develop and maintain partnerships with stakeholders and third‑party vendors to align training with business objectives.
• Work with business partners and subject matter experts to identify new training needs.
• Proven organizational and project‑management skills.
• Ability to train and lead others.
• Ability to process information and questions quickly and develop solutions.

Education Requirements

• Minimum 3+ years directly related experience (a Master’s degree counts as one year).
• Bachelor’s degree preferred; preferred disciplines include Education, Adult Learning; other disciplines may be substituted.

Working Conditions

• Office work environment: 76‑100%.
• Travel up to 25%.

Export Control

Certain positions may involve access to technology subject to U.S. export controls. Compliance may limit consideration of certain applicants.

Other Information

Dominion Energy offers competitive salary, health benefits (family & domestic partners), vacation, retirement plans, paid holidays, tuition reimbursement, and more. For details, visit

Equal Opportunity Employer

Dominion Energy is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability.