Instructional Designer, Principal Associate | Readiness & Associate ; Hybrid

Instructional Designer, Principal Associate | Readiness & Associate Experience (Hybrid)

Capital One, a Fortune 500 company and one of the nation's top 10 banks, is one of the largest, most analytically sophisticated Financial Services providers in the world. We offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

This role will be responsible for the design and development of a diverse set of learning materials to support our Retail Banking Teams including Branch and Cafe Ambassadors and Small Business Associates. This individual will partner closely with key business partners to translate business intent into engaging learning materials, with a focus (though not exclusively) on digital‑first learning methods. This individual will analyze learning needs, design and develop blended learning solutions from raw materials, and measure and report out on learning effectiveness.

They will script videos, storyboard e‑Learning courses, structure simulations, create digital games, and much more. We are focused on delivering memorable, engaging learning experiences to our associates that drive performance and achieve business objectives by leveraging integrated learning throughout their career.

As a Principal learning designer, you will partner with SMEs, Project Managers, Facilitators, Learning Consultants, and other Learning Experience Designers to design, develop, implement, scale, and continuously improve key performance indicators.

• You have expertise in adult learning theory, cognitive science, and other evidence‑based learning fields, with a passion for staying on top of the latest research developments
• You take delight in finding the best learning design for a specific learning need and have experience with course authoring tools
• You know how to balance learning best practices with business needs & constraints, using good judgment in balancing both quality & efficiency
• You value creating learning experiences that are both effective and engaging, solving business needs while delighting and engaging the learner

• Partner with Principal Learning Consultants to own the design for specific programs and stand‑alone offerings that support the learning & performance needs of associates in Branch, Cafes, and Small Business Banking
• Complement the needs analysis process by identifying the additional context that will help to ensure successful transfer of skills to the job
• Increase the effectiveness of learning solutions by identifying and recommending format/modalities that create an optimal learning experience and demonstrate an understanding of adult learning principles
• Working with SMEs, design and develop curriculum, programs, learning materials, and performance support tools (including self‑study, classroom, e‑Learning, etc.) based on industry design standards for a given modality (includes traditional, web, and mobile design)
• Demonstrate an aptitude for, knowledge of, and agility with new learning technologies
• Engage with project team members to enable clarity of goal; conduct on‑going reviews to ensure outcome is on track to meet client needs
• Partner with other Instructional Designers and Learning Consultants on the team to support the ADDIE process, as appropriate
• Create evidence‑based assessments and evaluation methods
• Assume personal responsibility for projects and follow‑through to completion with minimal need for direct supervision

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role.

• High School Diploma, GED or equivalent certification
• At least 4 years of experience in Instructional Design
• At least 4 years of experience with learning content development tools (Articulate 360, Adobe Captivate, Adobe Design…