Academic Success Coach Norfolk Campus

Role Title Education Support Spec III

Role Code 29144-SW

FLSA Nonexempt

Pay Band 04

Position Number 295W0109

Agency Tidewater Community College Division Tidewater Community College (Div)

Work Location Norfolk - 710

Hiring Range $26.00 per hour, part time

Emergency/Essential Personnel No

EEO Category 6-Administrative Support

Full Time or Part Time

Part Time

Does this position have telework options?
-Telework options are subject to change based on business needs
- No

Does this position have a bilingual or multilingual skill requirement or preference? No

Work Schedule

9am-330pm Monday, Tuesday, & Thursday

9am-430pm Wednesday

25 hours per week to be scheduled

Occasional evenings and weekends will also be required.

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions.

The college had 3,399 graduates in , 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled ’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

The Academic Success Coach plays a critical role in supporting student academic persistence, retention and success. This position focuses on assisting students with support for personalized academic success planning, skill development, and campus engagement. The coach provides holistic support to improve student course success rates, retention, and graduation outcomes, with a particular focus on low-income and underserved student populations who are traditional and adult learners.

• Conduct one-on-one coaching sessions with students to develop individualized Academic Success Plans (ASPs).
• Facilitate 5-week and 10-week progress check-ins to monitor academic performance and accountability.
• Lead workshops and mini-sessions on syllabus navigation, time management, study skills, and academic goal setting.
• Provide SAP (Satisfactory Academic Progress) awareness sessions and assist students with SAP appeals, offering writing guidance and submission support.
• Collaborate closely with tutoring, advising, and faculty to deliver a wraparound support model for at‑risk students.
• Track student progress in Navigate or CRM, elevate flags when necessary, and ensure timely interventions.
• Support students with referrals to holistic services (tutoring, counseling, financial aid) and follow‑up to ensure completion of next steps.
• Facilitate regular affirmation & motivation circles (virtual or in‑person) to promote a sense of belonging and peer support.
• Provide insights to staff and leadership about common student challenges and recommend strategies for continuous improvement.
• Participate in retention team meetings, success campaigns, and onboarding initiatives (e.g., Navigate training, FAFSA workshops).

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the…