Service Support Engineer

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience.

• Providing technical service support for the ABB Power Conditioning (PCS) products as an essential part of the global service support.
• Working in a team, resolving various technical issues.
• Collaborating with ABB local units in Americas and the rest of the world, facilitating customers’ problems resolution including any warranty and lifecycle issues.
• Collaborating with the Agile Teams to provide efficient support and improve the products.
• Developing and delivering training materials to enhance technical knowledge across the service teams.
• On request, participating in field activities, including key installations, commissioning, and troubleshooting on‑site.
• Visiting customer locations to get hands‑on experience and contribute to customer relationships.
• Sharing best practices and lessons learned for continuous improvement within the team.

• Bachelor's degree in Engineering, (Electrical or Electronics preferred).
• At least 8 years of experience in technical service, field support of power conditioning equipment, Uninterruptible Power Supply (UPS) systems and/or AC drives.
• Strong understanding of power electronics, UPS equipment and knowledge of three‑phase power systems highly preferred.