Field Service Specialist

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The Field Service Specialist focuses on professional service and support for Huber Technology customers by performing field service installations, startup, repair and maintenance of wastewater equipment.

Entry level

Full‑time

$21.00/hr – $32.00/hr

The Field Service Specialist, Industrial‑Mechanical Repair Emphasis works within the guidelines established by the Director of Service and/or President and follows established procedures when representing Huber Technology.

• Installing, calibrating, configuring, testing, maintaining, evaluating, troubleshooting, pre‑commissioning, commissioning and repairing wastewater equipment manufactured by Huber Technology and related components.
• Performing scheduled maintenance or repair of equipment and associated items.
• Performing unscheduled maintenance or repair of equipment and associated items.
• Installing equipment at customer sites and conducting pre‑installation assistance.
• Reviewing blueprints, plans, specifications and other customer documentation to prepare for startup or service.
• Providing on‑site training of customer personnel to Huber Technology standards.
• Building professional customer relationships through solution‑oriented communications and service, providing on‑site and telephone support.
• Working with engineering, project management, spare parts and management to resolve escalated problems.
• Providing written reports to the Director of Service on all activities carried out on site and completing required documentation in a timely manner.
• Providing expense reports to the Director of Service on all expenses incurred on site and completing required documentation in a timely manner.
• Making technical recommendations to maintenance technicians and/or treatment plant operators.
• Working closely with the Director of Service, Aftermarket Sales Team and Operations Team to ensure site work is carried out in the required order and completed on time.
• Maintaining safe working practices on site and reporting any breaches of health & safety to the Environmental Health and Safety Coordinator and/or the Director of Service.
• Undertaking any appropriate technical activities that may not be directly related to site, as may be allocated by the Director of Service.
• Ensuring materials, tools and equipment provided for work are kept safe, secure and in good order.
• Ensuring all tools and equipment are relevant, up to date and calibrated in accordance with Huber Technology requirements.
• Assisting when needed in manufacturing or engineering with customer projects as well as unit refurbishment or replacement at the customer site or Huber Technology manufacturing facility.
• Properly documenting, labeling and returning all defective parts utilized in equipment repair.
• Educating the customer on basic operation of their equipment.
• Assisting when needed in the parts department with recommending spare parts and wear parts to existing and new customers.
• Performing all welding activities required in the shop and/or customer site.
• Ensuring all necessary travel, medical and associated documentation is valid and kept up to date and informing the Field Service Manager in adequate time to procure any replacements.
• Providing in‑depth troubleshooting via phone with customers in the field.
• Providing technical assistance to all representatives of Huber Technology, Inc. in the field.
• Assisting customers with on‑application and process related issues via phone and in the field.
• Assisting the Director of Service, V.P. of Operations and Aftermarket Sales Consultants with identifying warranty vs. non‑warranty issues.
• Maintaining a professional appearance towards customers on the telephone and by correspondence as well as in person.
• Taking responsibility for ensuring all necessary documentation is valid and kept up to date and informing the Director of Service in adequate time to procure any replacements.
• Uniforms are provided by Huber Technology, Inc.;
  Field Service Specialists are required to be in uniform at all times during normal work and must maintain a clean, professional…